Do you sell special size mattresses?

Yes, we can supply special sizes, shorter mattresses, longer mattresses, wider mattresses etc. Please contact us by email or phone and our sleep consultants will be able to advise on all sizes available.

Which payment methods do you accept?

We accept the following Credit Cards and Debit Cards, American Express, Mastercard, Visa Credit, Visa Debit, Switch, Solo, Electron, JCB and International Maestro.

Can I order from a real person rather than online?

Yes, if you ring our contact number 0208 450 7662 between 9am & 6pm Monday to Friday, 10am & 4pm Saturdays and Sundays, one of our Sleep Consultants will be only too happy to take your order over the phone.

Is your site secure?

Please don't worry about sending your credit or debit card details via our website. All transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection. The encryption technique we use is standard for e-commerce and is certified by GeoTrust, the world's most respected certification body for Internet firms. All payments are taken via the HSBC Secure Epayments System. This means that the information you send us cannot be read by anyone other than the Yanis Mattresses team. If you are still not convinced about the safety of shopping online, but would like to order from us, please call our helpline on 0208 450 7662.

Will you pass my details on to anyone else?

Yanis Mattresses guarantee that we will never pass your details to any third party.

How can I check on the progress of my order?

We will contact you to arrange delivery as soon as your ordered goods are available and there is no need to chase your order, if the delivery exceeds the estimated lead time quoted we will usually contact you.

What days do you deliver?

Deliveries will usually be Monday to Friday. We also offer a Saturday delivery service at an additional cost.

Will you take the bed or mattress upstairs?

Delivery is officially to the customer’s home address (i.e. the front door), however the drivers will usually (if requested, and it is practical) deliver to the room of your choice.

What if the goods are damaged on delivery?

We take great care to ensure that your order will be delivered to your door in a perfect condition, however, in the unlikely event that a product you receive is damaged, please call us immediately on 0208 450 7662 to enable us to ensure your complete satisfaction.